Shipping policy

Last updated: August 9, 2026

At SummitPine, every piece of apparel is made to order. Nothing sits in a warehouse waiting to be shipped — your order is printed specifically for you after you place it, through our production partner network. This Shipping Policy explains how that process works, what it means for delivery times, and what to expect from the moment you check out to the moment your package arrives.

How Made-to-Order Shipping Works

Because SummitPine apparel is printed on demand rather than pulled from existing stock, every order goes through two stages: production and shipping. We think this trade-off is worth it — it means less overproduction, less waste, and a design catalog that can keep growing — but it also means your order won't arrive as fast as it would from a warehouse that pre-stocks inventory. We'd rather set that expectation clearly upfront than surprise you later.

Production Time

Once your order is placed, it's sent to our production partner for printing. Production typically takes 2–7 business days, depending on the item, print method, and current order volume. During high-demand periods (like holidays or a new collection launch), production may run slightly longer. Production time is separate from shipping time and begins after your payment is confirmed.

Shipping Time

After production is complete, your order ships and is handed to a shipping carrier. Once shipped, most domestic orders arrive within 3–7 business days, depending on your location. Combined with production, most customers can expect their order to arrive within roughly 5–14 business days of placing it. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our production facility.

Shipping Rates

We offer free standard shipping on all US orders over $75. Orders under $75 are charged a flat shipping rate, calculated and displayed at checkout before you complete your purchase.

Where We Ship

SummitPine currently ships within the United States only. We're a small, independent operation, and international shipping isn't available at this time. If that changes, we'll update this policy and let our customers know.

Order Tracking

Once your order ships, you'll receive a confirmation email containing a tracking number and a link to follow your package's progress. If you don't receive tracking information within 7 business days of ordering, please check your spam folder first, then reach out to us — we're happy to look into it.

Shipping Address Accuracy

Because each item is printed specifically for your order, we're unable to intercept or redirect a package once production has started. Please double-check your shipping address at checkout. If you notice an error immediately after placing your order, contact us right away at summitpine.shop@gmail.com and we'll do our best to correct it before production begins — we can't guarantee changes once an order has entered production.

Delays

Occasionally, weather, carrier disruptions, high order volume, or other events outside our control can delay production or delivery beyond the timeframes above. If your order is running significantly behind schedule, reach out and we'll look into it with our production partner and keep you updated.

Lost or Damaged Packages

If your package is marked as delivered but you haven't received it, or if it arrives visibly damaged, please contact us within 14 days of the delivery date so we can help make it right — whether that means filing a claim with the carrier or arranging a replacement.

Questions

If you have any questions about an order's shipping status or this policy, email us anytime at support@summitpine.shop. We're a small team, but we read every message and do our best to respond quickly.