Refund policy
At SummitPine, every item is made to order just for you. Instead of keeping inventory in a warehouse, your apparel is printed after you place your order. This helps reduce waste and allows us to offer unique outdoor-inspired designs, but it also means our return policy is different from that of traditional retailers.
We're committed to delivering products you'll love. If something isn't right, we'll work with you to find a fair solution.
30-Day Return Window
If there's an issue with your order, please contact us within 30 days of the delivery date.
We'll review every request individually and do our best to resolve it quickly.
Eligible for a Refund or Replacement
We'll gladly provide a replacement, exchange, or refund if:
- Your item arrives damaged.
- There's a printing or manufacturing defect.
- You receive the wrong item, color, or size due to our error.
- The product is significantly different from what you ordered.
To help us process your request, we may ask you to provide clear photos showing the issue.
Size Exchanges
Please review our size chart carefully before placing your order.
Because every garment is printed specifically for you, we generally cannot accept returns or exchanges simply because the wrong size was ordered.
However, if there is a manufacturing sizing issue or the received garment does not match the published size specifications, please contact us within 30 days. We'll review the situation and work with you to find an appropriate solution.
Items That Cannot Be Returned
We're unable to accept returns or issue refunds for:
- Change-of-mind purchases
- Incorrect size selected by the customer
- Normal wear and tear
- Washed or worn garments
- Damage caused after delivery
- Requests made more than 30 days after delivery
How to Request a Return
Email us at:
Please include:
- Your order number
- Your full name
- A brief description of the issue
- Clear photos if the item is damaged or defective
We'll review your request and reply with the next steps as quickly as possible.
Return Shipping
If your claim is approved because of a manufacturing defect, printing error, damaged item, or an order fulfillment mistake, SummitPine will cover any required return shipping costs when a return is necessary.
If a return is not required, we'll provide the most appropriate solution, which may include a replacement or refund.
Refund Processing
Once your claim has been approved (or your returned item has been received and inspected, when applicable), your refund will be issued to the original payment method.
Most refunds appear within 5–10 business days, depending on your bank or payment provider.
You'll receive an email confirmation once the refund has been processed.
Production & Shipping
Replacement items are produced using the same made-to-order process as new orders.
Please refer to our Shipping Policy for current production and delivery time estimates.
Questions
If you're unsure whether your order qualifies for a return or refund, please contact us before sending anything back.
Email: support@summitpine.shop
We're a small independent outdoor brand, and we believe in treating every customer fairly. If something isn't right, we'll do our best to make it right.